FREQUENTLY ASKED QUESTIONS

GETTING HERE

Where is Muster?

Located 40-kilometres south-west of Gympie, the Muster is an easy drive 2-hours north of Brisbane, just 40-minutes from stunning Noosa and heritage listed Fraser Island.  The 20-minute forest drive from Amamoor is accessible for all vehicle types.

Google it.  Signposts are few and there are not many cowboys to ask on the #1 highway, Pacific Coast Way at 110kmph, running from Brisbane to Cairns.  However, Google likes the backwaters and will take you off-highway to the Muster site.  Scenic.  If you are approaching northbound, you may want to keep on the motorway until Exit 253 to the Mary Valley Link road.  Less scenic, but certainly quicker.  Save your coins for a post-festival car wash.

About the Gympie region

Minimise your travel time and maximise your experience in dynamic Muster country.  The southern gateway to World Heritage listed Fraser Island, the vibrant Gympie region offers visitors a variety of unique experiences, from rolling hills to open pastures, pioneering towns to coastal villages with stunning coastlines.  Linger longer.  You won’t regret it.   

Gympie Region visitor guide

Travel Packages

Want it all?  Our friends at Soundmart Tours run the ultimate Gympie Muster Experience tour package led by an expert team of highly experienced, fun-loving guides.  Including private bus transfers between Brisbane airport and the festival, four day festival entry, 5 nights accommodation in Banjos, full breakfast daily and VIP add-ons. 

Book direct with Soundmart Tours here.

Accessibility

The 20-minute forest drive from Amamoor is accessible for all vehicle types.  There are sections of unsealed road. 

Free Gympie - Muster Shuttle Bus

Free shuttle bus services for festival ticket holders will run Friday 23 and Saturday 24 August between Gympie and Muster site. 

Friday 23 August:  departing 13 River Road, Gympie @ 12 noon and 5.30pm, departing Muster @ 10pm and 12.45am

Saturday 24 August:  departing 13 River Road, Gympie @ 10am and 12pm, departing Muster @ 10.30pm and 12.45am

Bookings essential –  secure your spot on the free shuttle bus here.

Polleys Coaches will run additional user-pays shuttle services over the four days of festival – book direct on (07) 5480 4500.

Travel Tunes

Get in the mood to Muster – hook into our spotify playlist

THE FESTIVAL

When do festival gates open?

Festival gates open at 8am every morning – why not get up early and join us for breakfast with a side of bush poetry?  

Festival Site Shuttle Bus

Free shuttle buses run on a continual loop Thursday to Sunday from the day carpark to the festival gate, stopping to pick up at each campground entrance from 7.30am to 11.30pm.

On site ATM

We are primarily a cashless event, but there is a dedicated ATM trailer near the festival entrance. 

Cash out is not available at Muster’s RFID wristband top up booths. 

Telephone service

Phone service with Optus [from 14 August] and Telstra [from 17 August] is available on site.  There is no phone service prior to these dates.   

Cashless Event

The Muster operates a cashless purchasing system for bar and some food stalls.  Your festival entry wristband includes a chip which can be ‘pre-loaded’ at one of three Exchange Booths on site. These booths are open 8am-2am every day.  Wristbands are valid at all bars and food stalls; some of our stallholders still accept cash. 

All wristbands incur a small one-off activation fee.  Purchases do not incur fees. Wristband value can be refunded to your card, or in cash, at the foyer gate Exchange Booth only prior to leaving the festival.  No refunds will be issued after close of the event Sunday. 

Emergencies

There is a dedicated medical centre outside the festival precinct at the top of the hill, and security staff patrol the site 24/7.

CAMPING LOWDOWN

 

Supplies @ The General Store

 

Need supplies? No worries!  Our mates from Gympie District Show have a swag of supplies for sale in the Gympie Muster General Store.  The store opens 7:30am to 6pm daily from August 17 to Aug 26, stocking all sorts of useful things like Panadol, batteries, aeroguard, condoms, nappies, matches and personal hygiene products PLUS bread, milk, coffee and fresh food.

 

Two Mile State School also sells 3.5kg bags of ice for $5 from 18 August – flag them down as they drive through the campground.

 

 

Pets

 

Domesticated animals are not permitted on the festival site or in the campgrounds  [Certified companion dogs excepted]

 

 

Mobile phone coverage

 

Limited phone service on site:  Telstra coverage available from early August, Optus comes online during festival week.

 

 

Toilets & Showers

 

Amenity blocks are located throughout the campgrounds.  Showers are free.

Amenity blocks come online 17 August 2019 - campers need to be self sufficient until this time.

 

 

XXXX Tavern

Opening the weekend prior to the festival, the XXXX Tavern (located near the festival gate) provides entertainment and refreshment for campers and festival patrons.  Download the Muster App to access XXXX Tavern program details as they become available.

Campground Shuttle Bus

 

Free shuttle buses run on a continual loop Thursday 22 to Sunday 25 August from the day carpark to the festival gate, stopping to pick up at each campground entrance between 7.30am and 11.30pm.

 

 

Campground Access

 

Access to general camping and day parking areas opens 9am Wednesday 21 August.  Final goodbyes by 10am Tuesday 27 August 2019.

Day tickets include access to the campground from 2pm the day before the ticket date, until high noon the day following.

Rope off permit holders may access the Campground according to permit conditions.

 

 

Do premium campsites include festival entry?

Festival entry must be purchased separately to your premium campsite reservation. 

Are children counted in campsite allocations?

 

To prevent overcrowding, we restrict each campsite to six people.   Up to 2 children (12 years and under) may be included over and above this allocation.

 

 

Linen packs: what's included?

 

Linen packs include sheets, a pillow and blanket.  They don't include towels or toiletries. 

Campfires & Firewood

The Rural Fire Brigade determine rules and regulations regarding campfires, dependent on weather and local conditions.  On site camp wardens will provide up to date advice.  To protect our forest and other campers’ tents, fires must be within a fire ring and all fires extinguished between 9am and 4pm. 

Our friends at Brooweena State School deliver firewood to the campground up to 3 x daily from August 13 (two 10kg bags for $15) and hire fire rings for $10 a pop (free with firewood purchase). 

Personal Amenities for Hire

Camping made better with the comforts of home … private toilets are available to hire for your campsite from $250 – book direct with Event Portables Australia.

Generators

All Muster campsites are unpowered.  You're welcome to BYO power source, but you will be run off the flat if you crank up a generator before 6am or after 10pm.

Campsite Visitors

Access to the Amamoor Creek campground is limited to Gympie Music Muster festival pass holders.  Prior to Wednesday 21 August, visitors to site must hold a 4 day festival pass and a rope off camping permit (one permit per campsite).

Temporary access to the campground for drop offs and deliveries is possible through signing in and out with our friendly volunteers at the main entrance gate.

Water Stations & Dump Points

 

Drinking water refill stations are located at Poulsen's Hill, Poulsen's Flat, Poulsen's Overflow and Campground 2.

Dump points are located at Poulsen's Flat and Poulsen's Hill.

Campground map 

 

 

Glass

Please help us care for Amamoor Creek State Forest by leaving glass at home. 

Our environmental statement

What about this Gympie Muster site? Not a bad part of the world eh?

Gympie Music Muster was founded in 1982, long before people began to be concerned about climate change . Our festival founders, The Webb Brothers and their family have farmed this land for 4 generations. The festival began on a couple of paddocks on the their dairy farm a bit further up the Mary River Valley.

Looking after the land, the livestock and the waters was critical to them then and is just as important to us now.

These days, of course, we are all aware that we really have to do something about protecting the environment and reducing our impact on it. As a Festival and in conjunction with our landlords (QLD National Parks) we’ve been exploring new ideas to lessen our toll on the park. As one of the few events allowed to take place in a wilderness park, its not a bad idea to take an ecologically thoughtful approach to the way we do things, which we hope will also inspire our attendees in their own habits outside of the Muster.

We are striving to leave as small an imprint on our patch of dirt here as we possibly can by:

• Capturing all recyclable waste materials generated by Gympie Music Muster and other on site activities.

• Encouraging the use of recyclable or bio-degradable materials by all contractors at on site activities.

• Investigating with a view to implementing practices minimising waste

• Being mindful and vigilant custodians of our glorious shared bit of Queensland country

Rope off entry

Rope off entry is from 7am on the day of your permit. 

First in best dressed - line up as early as you're prepared to wake up.  Gates unlocked at 7am ...entry in order of queue.   

TICKETING LOWDOWN

 

Companion Cards

Companion Card holders may request a complimentary event pass (directly matched to purchased ticket type) by contacting the Muster team on festivaladmin@muster.com.au or (07)54822099 at time of ticket purchase. 

Time to Pay

Need time to pay?  Lock in today's prices, and pay your tickets / premium camping off with scheduled weekly debits.  Available from February 15, with final payment due June 30 - the earlier you sign on the more time you have to pay.  Choose the 'Time to Pay' option on our ticket sales page.

One-off $10 administration fee applies.   

[Time to Pay is closed for 2019]

Receiving your ticket

Tickets are issued via email upon completion of your online purchase.  Depending on your email / server settings they can find their way to junk mail - this is the first place to check if they don't arrive in your inbox.  Then, call us.  We do not post physical tickets. 

Tickets must be presented for festival entry - we can scan from a printed copy (make sure the barcode is not distorted or stretched) or from electronic devices such as a phone or tablet.

Buying at the gate

Festival tickets are available for purchase at the gate if not sold out prior (prices increase from August 22). 

Available online 24/7 from February 15.

Ticket name change

The name on each ticket must match the individual ticket holder.   You're able to change / update ticket names by clicking the link at the bottom of the email your original tickets were attached to .... it reads 'to view / change your tickets click here'.   This will take you to your order confirmation page where you can change the names and click save. 

You will also be able to reprint the tickets from this page: please note they will not be emailed again automatically.  

Ticket Refunds

The Muster is an all-weather event and will take place rain, hail, shine or the remote chance of snow storm. This is Queensland, brilliant one day, perfect the next and country music fans love scooting, singing and camping in all kinds of weather. There are no refunds on tickets purchased.

Teens & Children

Muster is a family friendly event - both the young and young at heart are welcome here!  Elements of our program have been designed specifically to introduce younger Muster-goers to the joys of live music, and our Kid's Country area will offer activities to keep them entertained and engaged.   Keep an eye out for program updates in July and August.

Children 12 years and under are free - child armbands will be issued at the gate upon entry. 

Due to liquor licensing regulations, all teens ticket holders and children under 13 years must be accompanied by a responsible adult while on the festival site. 

Camping on site

Muster camping provides a starry view of an Amamoor sky, and a place for mates to hang out within cooee of a creek and the best acts in the country.  It's an experience in itself, and included in the price of your festival ticket - that's right, general camping is FREE, FREE, FREE.   

Premium camping options are also available - you can even rock up and bed down without lifting a finger.  Check out your choices + the answers to our most commonly asked camping questions here

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