FAQs

Getting to The Muster

PLEASE NOTE NO TICKETS WILL BE SOLD AT THE FESTIVAL GATE, YOU WILL NEED TO PURCHASE ONLINE BEFORE YOUR ARRIVAL

Where is the Muster?

The Gympie Music Muster site is in the Amamoor State Forest, approximately 40 kilometres south-west of Gympie. It is an easy 2-hour drive north of Brisbane, just 45 minutes from Noosa and a hop, skip and a jump from Heritage Listed K’gari and the beautiful beaches of Rainbow Beach. 

The 20-minute forest drive from Amamoor is accessible for all vehicle types and includes some dirt road. Please look out for local koalas and other wildlife, Mary Valley is koala country and it’s breeding season in August, so koalas are on the move. The magnificent Mary Valley, where the Muster is situated, is famous for the quality of its produce and the lovely little townships that populate the valley.

If you google search Amamoor, there’s lots of signage from the town out to the Muster site.

– CHECK OUT THE MUSTER MAPS –

Accessibility

The Muster site is nestled in the Amamoor Creek State Forest and attracts audiences of all ages and abilities. Venues in the entertainment precinct are connected with paths suitable for wheelchair and pram use. The Hill stage has two purpose built concrete viewing platforms for wheelchair users and their carers. Inside venues have designated areas for easy access and clear stage visibility. Accessible toilets are located within the festival precinct.

Camping

A designated area is available solely for people who have a Government-issued disability parking permit, along with their carers. Accessible toilet and shower facilities are provided exclusively for use by those staying in this camping area. Powered sites will be available at a cost of $150 per site. Email info@muster.com.au to enquire about availability and booking a site. Please note, these sites are limited and can fill up quickly. , for more information please contact the Muster office.

Shuttle Buses to festival precinct

Free buses with access for mobility aids are provided to transport patrons from the campgrounds to the festival entrance. Shuttle buses run on a loop throughout the 4 main days of the festival.

A dedicated disability shuttle bus will operate this year from the disability campground and the front gate disabled carpark and campgrounds if required. 

Disabled Parking  

There are 2 designated disabled parking areas available:

1 – Festival Precinct Disabled Parking. This is located at the bus turnaround. Parking at the festival disabled car park is limited and will be reserved for high dependency or wheelchairs.

2 – Front Gate Disabled Parking. Located near front gate on Amamoor Creek Road. Our disabled shuttle bus will transport patrons directly to the festival gate from this parking space. If you have a disabled permit and you are camped anywhere on site rather than drive to a disabled parking area the bus can be called for a collection. (Details will be provided at the event.)

Please note that the disable parking space at the crowbar is no longer available for safety reasons.

Government-issued disability parking permits must be clearly displayed on the vehicles dashboard whilst parked in the disabled parking areas. Vehicles not displaying a valid parking permit will be towed away at the owner’s expense.

Companion Cards

Companion Card holders can apply for one (1) complimentary ticket for their carer – There will be a limited number available, please refer to the information in our ticketing section further below. 

Assistance Animals 

Registered Assistance Animals with their approved handlers are welcome in our campgrounds & in the festival precinct. Handlers must be able to produce their approved Handler Identity Card and animals must be wearing their identifying coat/harness and displaying their approved badge or tag.

What is an assistance dog?

They must have completed a The Public Access Test (PAT). This establishes a minimum standard for guide, hearing and assistance dogs to be certified under the Guide, Hearing and Assistance Dogs Act 2009 (the Act).

Trained dogs become certified when they:

  • perform identifiable physical tasks or behaviours to assist a person with a disability to reduce their need for support.
  • have passed a PAT conducted by an approved trainer or training institution within 7 days of certification and prior to requesting a handler identity card.
  • are not a restricted breed under the Animal Management (Cats and Dogs) Act 2008 (PDF)
  • are de-sexed and vaccinated.
  • have not been declared a dangerous dog under a local law.

Dogs must also undergo regular skill updating and testing to make sure they stay safe and effective in public places and public passenger vehicles. All assistance dogs must be restrained at all times. 

This policy applies from the 1st of August, 2024.

Muster Shuttle Buses

A User-pay shuttle services from Gympie to the Muster will run during the 4 days of the festival. 

Details, timetable and prices available here.

About Our Festival

When do festival gates open?

Festival gates open at 8am every morning Thursday August 22nd to Sunday August 25th, 2024. Kick off your day with breakfast in the Great Northern Muster Club each day and enjoy our wonderful Bush Poets followed by our Bush Balladeers & some line dancing.

Is there a Shuttle Bus from the Campgrounds to the Festival Entertainment Precinct?

Free shuttle buses run on a continual loop from Thursday 22nd to Sunday 25th August, 2024 stopping to pick up at each campground entrance between 7.30am and 2.00am.

Cashless Event

 

The Muster operates a cashless purchasing system for bar and some food stalls.  Your festival entry wristband includes a chip which can be ‘pre-loaded’ at one of three Exchange Booths on site. These booths are open 8am-2am every day.  Wristbands are valid at all bars and food stalls; some of our stallholders still accept cash.

All wristbands incur a small one-off activation fee.  Purchases do not incur fees.

Recent transaction history can be viewed at any top up booth. Any discrepancies can be addressed at the top-up booths.

Wristband value will be refunded with cash only. The refund can only be redeemed at the foyer gate Exchange Booth prior to leaving the festival.

 No refunds will be issued after close of the event Sunday.

Avoid the queues this Muster & purchase your armband credits.You can now pre-purchase your credit and have this loaded onto your armband when you receive your armband. This will avoid having to line up at the top-up booth.How the system works:To purchase drinks at bars and participating stall holders simply swipe your armband.Extra credits can be added to your wristband at any time during the festival at one of the Exchange Booths.(Each credit $100, $200 OR $500 can be added to 1 armband only this dollar amount cannot be split up between bands. However, you can purchase multiple credits for the same or different armbands.)*Please note when your armband is loaded at the festival for the first time you will be charged a once off $2 fee (Eg the first time you load a armband credit of $100 you will end up with $98 spending money)

Can I get cash out at the festival?

We are primarily a cashless event, but there is a dedicated ATM trailer near the festival entrance. 

Unfortunately, cash-out is not available at Muster’s RFID wristband top-up booths.

Lost Property

Please take any found items to the Cloak Room near the festival entrance. Any items handed in will be available for collection at the Cloak Room.

If I’m just coming for one day, where do I park?

Free shuttle buses run on a continual loop Thursday 22 to Sunday 25 August from the day carpark (on the outskirts of the festival), delivering patrons to the festival entrance gate. You will be directed to a parking space by our volunteer community group at front gate.

Can I smoke/vape in the festival precinct?

There will be designated areas within the Festival Site where smoking is permitted. There will be signs to let you know where any smoking areas are located & you will find them on the Gympie Music Muster app.

Vaping will be permitted in those smoking areas, subject to applicable Queensland Health laws in place at the time of the Festival.

No cigarettes are sold onsite.

What is the weather normally like at the Muster?

The festival is held during the end of Winter, the days are usually warm and pleasant. Once the sun goes down the evenings are cool and can get to very low temperatures throughout the campgrounds during the night.

Campers should remember to bring sufficient warm clothing & bedding and don’t forget that a hat is a must have at the Muster plus some wet weather gear just in case.

What if there is an emergency?

There is a dedicated medical centre at the festival and security staff patrol the site 24/7. We will also have police and fire services on-site. For all emergencies, please call 000. There are numbered Emergency Meeting Sites throughout the precinct and campgrounds. To enable our emergency services to respond as quickly as possible, quote the site name and number.

What can I bring into the festival precinct?

Camping chairs & backpacks are permitted. No Eskies. 

Food can be brought into the festival. Reusable water bottles – refill stations available inside festival grounds.

No BYO drinks. Full or half-full bottles of liquid are not permitted. 

Teens & Children

Muster is a family friendly event – both the young and young at heart are welcome here!  Elements of our program have been designed specifically to introduce younger Muster-goers to the joys of live music, and our Kid’s Country area will offer activities to keep them entertained and engaged. Keep an eye out for program updates in July and August.

Children 12 years and under are free – child armbands will be issued at the gate upon entry. 

Due to liquor licensing regulations, all teens ticket holders and children under 13 years must be accompanied by a responsible adult while on the festival site. 

About Our camping

Camping at The Muster, within the stunning Amamoor State Forest, is such a special part of our festival’s experience.

Many of our loyal patrons have been coming to The Muster for years and have built dedicated camping areas and bars, where they welcome other patrons who might like to drop in for a beer and a chat.

Wander around this vibrant community, make new friends, and enjoy unexpected occurrences – it is all part of ‘The Muster Magic.’ So, bring along your family, your friends and your camping set up, your caravan, motor home or camper trailer. Or just check in to our Banjo’s tent motel for the ultimate music and camping festival experience.

How does the one and only Rope Off work?

For all information regarding the One & Only Rope Off, click here to view the fact sheet.

Do you have a store to buy supplies?

Need supplies? The Muster General Store has the essentials available for sale from 8.30am Saturday August 17th to Wednesday August 21st and from 7.30am Thursday August 22nd to Monday August 26th. Full opening hours will be available on the festival APP.
No cigarettes are sold onsite.

Campfires & Firewood

The Rural Fire Brigade determine rules and regulations regarding campfires, dependent on weather and local conditions. On site camp wardens will provide up-to-date advice to our festival ticket holders. To protect our forest and other campers’ tents, fires must be within a fire ring, and all fires extinguished between 9am and 4pm. 

Our friends at Brooweena State School deliver firewood and hire fire rings to the campground up to 3 x daily from the Saturday before the festival. 2024 prices TBC.

PLEASE DO NOT PUT ANYTHING INTO THE FIRE RING THAT WILL NOT BURN (BOTTLE TOPS, CANS AND CAN RINGS) VOLUNTEERS HAVE TO REMOVE EVERYTHING LEFT IN THE CAMPGROUNDS. PLEASE HELP US MAINTAIN THE SITE.

Needing Ice?

Two Mile State School sells Ice from the Saturday before gates open for the festival – flag them down as they drive through the campground or rock on up and say g’day at their base near Banjos. 

Are camp sites powered? Can I bring my generator?

All Muster campsites are unpowered.  You are welcome to BYO power source, but you must be considerate and not start a generator before 6am or after 10pm.

Alcohol

Can I bring alcohol to my campsite? Yes, however please help us care for the Amamoor Creek State Forest by leaving your glass at home. QPWS dictates a STRICTLY NO GLASS POLICY.

Can I take alcohol into the festival precinct? No – BYO drinks, full or half-full bottles of liquid are not permitted. You can bring a reusable water bottle as there are refill stations available inside the festival grounds.

Glass

Please help us care for Amamoor State Forest by leaving glass at home. STRICTLY NO GLASS.

Dogs/Pets at the Muster

Domesticated animals including dogs are not permitted at the Muster and the policy is strictly enforced. Admission will be denied and dogs on site will have to be removed. Assistance dogs are allowed.

What is an assistance dog?

They must have completed a The Public Access Test (PAT). This establishes a minimum standard for guide, hearing and assistance dogs to be certified under the Guide, Hearing and Assistance Dogs Act 2009 (the Act).

Trained dogs become certified when they:

  • perform identifiable physical tasks or behaviours to assist a person with a disability to reduce their need for support.
  • have passed a PAT conducted by an approved trainer or training institution within 7 days of certification and prior to requesting a handler identity card.
  • are not a restricted breed under the Animal Management (Cats and Dogs) Act 2008 (PDF)
  • are de-sexed and vaccinated.
  • have not been declared a dangerous dog under a local law.

Dogs must also undergo regular skill updating and testing to make sure they stay safe and effective in public places and public passenger vehicles. All assistance dogs must be restrained at all times. 

This policy applies from the 1st of August, 2024.

CLICK HERE TO VIEW FACT SHEET

Mobile phone coverage

There is no phone service on site throughout the year. Telcos install systems specifically for the event.

Optus and Telstra networks will be available.

Toilets & Showers

Amenity blocks are located throughout the campgrounds. They come online from the Saturday prior to the festival – campers need to be self-sufficient until this time.

Personal Amenities for Hire

Event Portables Australia- Gympie Music Muster’s preferred Portable Toilet Hire Specialists would like to welcome you the opportunity to secure your own portaloo and offer servicing during your stay at the Muster. For bookings email your name, contact number and arrival date to sales@eventportables.com.au  Or for those that bring their own caravans and RV’s please contact us on 0429 579 798 for pump outs and water top ups.

Water Stations & Dump Points

Drinking water refill stations are located at Poulsen’s Hill, Poulsen’s Flat, Poulsen’s Overflow and Campground 2.

Dump points are located at Poulsen’s Flat and Poulsen’s Hill.

– CAMPGROUND MAP –

Pre-Muster Entertainment

Don’t forget your festival 4 day pass also gives you access to the campgrounds from the Saturday prior to the 4 day festival event. Entertainment & refreshments will be available daily for early festival campers in the Great Northern Muster Club daily from Saturday August 17th to Wednesday August 21st, 2024. Download the Muster App closer to the festival dates to access the Pre-Muster program details as they become available.

Campground Shuttle Buses

Free shuttle buses run on a continual loop from Thursday 22nd to Sunday 25th August 2024 stopping to pick up at each campground entrance between 7.30am and 2.00am. A limited service will be available Wednesday 21st August. See camping map for bus stops – CLICK HERE

Is camping included in my festival ticket?

YES Camping at the Muster, deep in the Amamoor State Forest is an experience no other Festival can offer. General camping is FREE, and included in the price of your festival ticket, you can even arrive the Saturday before & really enjoy over a week of relaxation & fun with a 4 Day Festival Ticket.

Premium camping options are also available – you can bed down without lifting a finger by staying in our Banjo’s Tent Motel but be quick to book to avoid disappointment.  Check out your choices here

Festival entry must be purchased separately to your premium campsite reservation. 

Are children counted in campsite allocations?

To prevent over-crowding, we restrict each campsite to six people.   Up to 2 children (12 years and under) may be included over and above this allocation.

Campsite Visitors

Access to the Amamoor Creek campground is strictly limited to Gympie Music Muster festival pass holders.  Visitors to site must hold a 4-day festival pass and a rope off camping permit (one permit per campsite).

 

About Our tickets

Companion Cards

Companion Card

As a not-for-profit organization, The Gympie Music Muster welcomes and supports eligible cardholders to our community-based event and the Companion Card can help you with the costs of getting out and about with the support of one (1) companion.

The companion card holder or the companion will need to purchase an adult ticket in their name through our website and then submit a clear copy of the companion card (front & back) via email to info@muster.com.au with the full name, date of birth, and postcode of the person the complimentary ticket is to be issued to. The ticket will match the same day/days as purchased by the cardholder.

The Gympie Music Muster is a licensed event, and all children/teens MUST be accompanied by an adult under the QLD Liquor Licence Act, therefore, the child/teen Companion Card Holder will need to purchase an adult ticket for their carer and then a child/teen complimentary ticket will be issued for that cardholder. 

The companion card holder’s ticket must be purchased in full and the application for a carer’s ticket must be submitted by 30th June 2024.

Companion card tickets WILL NOT be issued at the festival and once the companion card ticket allocation has been exhausted, requests for carer tickets will no longer be accepted.

Receiving your ticket

Tickets are issued via email upon completion of your online purchase.  Please note your ticket/s will be sent from the IWannaTicket email address.

Depending on your email / server settings they can find their way to junk/spam mail – this is the first place to check if they don’t arrive in your inbox. We do not post physical tickets. 

Tickets must be presented for festival entry – we can scan from a printed copy (make sure the barcode is not distorted or stretched) or from electronic devices such as a phone or tablet.

Payment Plans

Payment Plans

By signing up to a Gympie Music Muster payment plan you agree to:

  • Make weekly payments from the week after you finalise your ticket booking.
  • A once off signup fee of $25 plus the $2 per ticket booking fee will be initially charged on the day of booking.
  • Weekly payment amounts are calculated based on the number of weeks from your sign on date until the last payment date which will be 31st May, 2024.
  • Weekly payments will be direct debited from your credit/debit card every Friday, this payment day cannot be changed, and it is your responsibility to ensure that there are sufficient funds available each week, so that your payments don’t bounce.
  • Payment Plan ticket booking details cannot be changed or altered until the final payment has been made.
  • Final signup date is Friday 3rd May, 2024.

PLEASE NOTE: Refunds are not provided on partially purchased tickets. By signing up to a Gympie Music Muster Payment Plan you are committed to pay the full ticket purchase price + booking fees. Payment plans cannot be cancelled prior to full payment.

Buying Tickets at the gate

Please note tickets MUST be purchased online and will not be available at the gate.

Ticket Name Changes

The name on each ticket must match the individual ticket holder. You are able to change / update ticket names by clicking the link at the bottom of the email that your original tickets were attached to – it reads ‘to view / change your tickets click here’.   This will take you to your order confirmation page where you can change the names and click save. You will also be able to reprint the tickets from this page: please note they will not be emailed again automatically. 

STRATEGIC PARTNER

Visit Queensland