Ticket Terms & Conditions

-This ticket is sold or provided (including any resale or subsequent assignment) on the express condition that the holder is bound by the rules & regulations issued by the event organiser, Gympie Muster Ltd (ABN 90 147 875 401). By purchasing this ticket, you agree to be bound by the Terms and Conditions contained herein and on the Gympie Muster website.

-‘You’ and ‘Your’ refers to the customer. ‘We’, ‘Us’, ‘Our’, ‘Muster’ and ‘Event Organiser’ refers to Gympie Muster Ltd its employees, contractors, volunteers and authorized persons. “This agreement” means these terms and conditions and any other conditions specified by Us on Our website and booking forms.

Animals are not permitted at the Gympie Music Muster

Dogs are not permitted at the Muster and strictly enforced. Admission will be denied and dogs on site will have to be removed. Assistance dogs are allowed.

An assistance dog by definition must have completed a The Public Access Test (PAT). This establishes a minimum standard for guide, hearing and assistance dogs to be certified under the Guide, Hearing and Assistance Dogs Act 2009 (the Act).

Trained dogs become certified when they:

  • perform identifiable physical tasks or behaviours to assist a person with a disability to reduce their need for support.
  • have passed a PAT conducted by an approved trainer or training institution within 7 days of certification and prior to requesting a handler identity card.
  • are not a restricted breed under the Animal Management (Cats and Dogs) Act 2008 (PDF)
  • are de-sexed and vaccinated.
  • have not been declared a dangerous dog under a local law.

Dogs must also undergo regular skill updating and testing to make sure they stay safe and effective in public places and public passenger vehicles. All assistance dogs must be restrained at all times.

– Directions of Muster Staff: You must follow the reasonable directions of Muster staff as always required and comply with the law during the event.

-Proof of Age: The Muster is open to all ages. You must have proof of age photo ID to purchase or consume alcohol in the Muster Site. We reserve the right to evict any underage person (or persons unable to provide proof of age ID) if found trying to purchase or consuming alcohol.

-Conditions of Sale: All bookings and ticket purchases are non-transferable and may not be sold or transferred by You.

-I acknowledge that purchasing a Gympie Music Muster festival ticket for August 2024 will require me to comply with Queensland Health Authority stipulations in place at the time of the event.

-All tickets and products are priced in Australian dollars, which are inclusive of GST. We reserve the right to charge a fee for the following:

-booking fees, including credit card surcharges, to cover administrative costs.

-Ticket re-issue fee (change the name) A fee $20 per ticket each time.

-Ticket re-issues will close at 9am Monday Monday 19 August 2024.

-Your electronic ticket is your ticket to the event and must be presented at the event to gain entry. Your ticket will be emailed to the email address specified during booking as a PDF attachment once your credit card has been successfully charged.

 

Payment Plans

By signing up to a Gympie Music Muster payment plan you agree to:

  • Make weekly payments from the week after you finalise your ticket booking.
  • A once off signup fee of $25 plus the $2 per ticket booking fee will be initially charged on the day of booking.
  • Weekly payment amounts are calculated based on the number of weeks from your sign on date until the last payment date which will be 31st May, 2024.
  • Weekly payments will be direct debited from your credit/debit card every Friday, this payment day cannot be changed, and it is your responsibility to ensure that there are sufficient funds available each week, so that your payments don’t bounce.
  • Payment Plan ticket booking details cannot be changed or altered until the final payment has been made.
  • Final signup date is Friday 3rd May, 2024.

PLEASE NOTE: Refunds are not provided on partially purchased tickets. By signing up to a Gympie Music Muster Payment Plan you are committed to pay the full ticket purchase price + booking fees. Payment plans cannot be cancelled prior to full payment.

 

Refund and Cancellation Policy:

-As the Gympie Music Muster is a charity, it does NOT provide refunds on tickets or service fee except where required by law or in accordance with Live Performance Australia’s Ticketing Code of Practice. For more information please visit: https://liveperformance.com.au/wp-content/uploads/2020/11/LPA-Ticketing-Code-Consumer-Code-8th-edition-FINAL.pdf.

-Tickets purchased for the Gympie Music Muster are non-refundable. Gympie Muster Limited and Apex Club Gympie may in exceptional and extenuating circumstances provide a refund provided a written request and supporting documentation is provided (e.g., for a valid medical reason with accompanying proof of documents from a medical professional).

-Incorrect purchases will be refunded only at the discretion of the event organiser.

Circumstances where a refund will NOT be provided are:

  1. Inclement weather. The Muster is an all-weather event and will proceed regardless.
  2. Partial use of a ticket. If you choose to leave the event early, a refund will not be granted for the unused portion of the ticket.
  3. Refund on partially purchased tickets. By signing up to “Time to Pay Payment Plans”you are committed to pay the full ticket purchase price + booking fees. Payment plans cannot be cancelled prior to full payment. If Gympie Muster Ltd is forced to cancel the 2024 event due to a Government Health Direction. All ticket holders will be given the option of:
  4. a refund or
  5. to transfer the ticket to the following Gympie Music Muster held by Gympie Muster Ltd. Ticket transfers once confirmed & issued are not eligible for refunds as per the above refund policy.

-We reserve the right to change, add, reschedule or substitute artists and/or vary advertised programs, prices, venues, seating arrangements and audience capacity, vary the Muster Site and/or the Camping Site without prior notification and deny admission to the Muster Site and/or Camping Site (including admission to a particular performance at the Muster Site) with reasonable cause.

– Official Ticket Resale

If you wish to resell your Ticket, you must do so via the Events ticketing platform https://tixel.com/au/music-tickets/2024/08/22/gympie-music-muster-2024 in accordance with the instructions provided on that platform and any other instructions provided by the Event Organiser. The Event Organiser may accept or refuse transfer requests in its absolute discretion. All fees associated with the transfer or resale of tickets will be borne by the original purchaser.

-Ticket Restrictions: It is a condition of sale that tickets may not be offered for unauthorised re-sale, on 3rd party websites such as eBay or Gumtree. Tickets may not be resold or offered for resale at a premium (including online auction sites) or used for advertising, promotion or other commercial purposes (including but not limited to competitions and trade promotions) or to enhance the demand for other goods or services, either by the original purchaser or any subsequent bearer. If a ticket is used in breach of these conditions, it may be cancelled without refund and the bearer of the ticket may be refused admission. Tickets cannot be used as part of any marketing, media or sales promotion whether commercial or non-commercial without the prior written consent of the Event organisers. The resale of tickets in certain circumstances is governed by ticket sales legislation and may attract criminal penalties.

-Ticket Purchase Limits: Any tickets purchased in excess of the event Ticket/Transaction limit may be cancelled at the discretion of the Muster.

-Privacy Policy: To purchase Your ticket, we may need to collect and keep personal information about You including Your name, address, credit card or payment details, telephone number and the names of all ticket allocations. Unless You tell Us otherwise, we may disclose Your contact details to third parties so they can provide You with promotional material about other events and products. We may also need to disclose Your personal information as required by law or as permitted under the Privacy Act. Our Privacy Policy outlines how We will handle Your personal information.

-RFID Wristbands: Your ticket will be exchanged for an RFID wristband that you MUST keep on for the duration of the event. Anyone entering the site without a valid wristband will be deemed to have trespassed and will be handed over to the Police.

-Damaged or defaced wristbands will not be accepted and wristbands which are removed or tampered with will be rendered invalid and will not be replaced. Replacement is not available for lost, destroyed or stolen wristbands, unless proof of purchase is presented.

-All wristbands incur a small one-off activation fee. Purchases do not incur fees.

-Wristband balances can be redeemed as a cash refund at the foyer gate Exchange booth only prior to leaving the festival. No refunds will be issued after the close of the event on Sunday.

-Entry Conditions:  The Event is open to all ages. Patrons under the age of 18 years that attend the Event must be always supervised by a responsible adult in accordance with the Qld Liquor Act 1992. Each of the following persons is a responsible adult for a minor.

(a) A parent, stepparent or guardian of the minor,

(b) an adult who has parental rights and responsibilities for the minor.

-Children who behave in a disorderly, disruptive or inappropriate manner may at the sole discretion of the Event organisers be required to leave. In that instance, the guardian of minor in question will also be required to leave the festival.

-Admission to the Muster site (including campgrounds) is at the ticket holder’s own risk. Please read the General Campground Rules on the Fact Sheet.

-Appropriate footwear and clothing must be always worn whilst on the Muster site.

-You acknowledge that neither We nor the venue will be responsible for any loss or damage to property (including personal property such as bags, money or other personal items) brought to or purchased at the Event by You or Your invitees.

-You will be liable for any loss or damage caused at the Event by You or Your invitees.

-In the event of injury or illness We may, at Your cost, arrange medical treatment and/or emergency evacuation as deemed essential for your safety.

-The Muster site (including campgrounds) is a Glass Free Zone. No glass is to be brought into any part of the venue.

-Search on Entry: It may be a condition of entry to the Event that a search of Your person and/or Your possessions is required at the time of entry to the venue. Glass, alcohol, weapons, illegal substances or any item the Event organisers consider may be used in an illegal or offensive manner may be confiscated. Refusal to consent to a search will prevent entry to the Event, without refund. Sealed plastic water bottles will be permitted to be brought into the Event. The contents of any opened plastic water bottles will not be permitted into the venue.

-Lost Property: Will be available at the cloak room opposite the foyer gates and items of considerable value will be given to the Police and available from their compound.

-30 minutes – 1 hour after the last act on mainstage, a volunteer community group will come and move all items left on the hill to the nearest tree. The purpose of this is so that the volunteer group can clean the hill appropriately for the next day. If you do happen to leave your items on the hill, we are not and will not be responsible the security of these items.

-Recording of the Muster: Audio or visual recordings of the Event are prohibited. Still cameras (not professional) are permitted but images may only be used for private purposes and not public display. By attending the Event, You consent to being included in any film and/or sound recordings of the Event that may take place and agree for these recordings to be used by the Event Organiser. Camera phone and video footage is permitted to be shared on social media.

-Recorded images:  Gympie Music Muster reserves the right to use official photographs, video, or other digital media (“photo”) taken at the event in all its publications, including web-based publications, without payment or other consideration. This shall apply in perpetuity.   The Muster reserves the right to edit, alter, copy, exhibit, publish, or distribute these photos for any lawful purpose. In addition, the Muster does not require the subject’s approval for use of material wherein the likeness appears. the subject shall have no right to royalties or other compensation arising or related to the use of the photo.

-Behaviour:  You must ensure that You and Your invitees act in an orderly manner when attending the Event. We may refuse entry or evict You or any of Your invitees if they are behaving in a disorderly, offensive, threatening or inappropriate manner towards any person.

-Smoking Policy:  No smoking is permitted in any indoor area of the Muster. The Muster has smoking only areas where food and drink cannot be consumed.

-Alcohol: The Muster venue is fully licensed, therefore only alcohol purchased from bars at the Muster may be consumed on site. BYO alcohol will not be permitted within the Muster venue and will be confiscated. Any Patron wishing to consume alcohol must have valid photographic ID (Australian driver’s license, ’Proof of Age’ card or valid Passport). We reserve the right to evict patrons who disobey or break Responsible Service of Alcohol legislation and the law.

-You must be of legal age (18 years) to purchase and consume alcohol at the Muster. If you are found supplying or buying alcohol for a minor (a person under 18 years of age) you will be evicted from the Event and will be referred to the police.

-Drugs: if you are found supplying, consuming or in possession of illicit drugs anywhere on the Muster site (including campgrounds) you will be evicted from the premises and will be referred to the police.

-Signage: Trading signs or other signs are not permitted without prior written consent of the Muster. -No ticket holder is entitled to trade without the written consent of the Event organisers.

-Camping:  Every person camping on the site during the Muster must have a ticket. No refunds will be made should you decide not to camp or attend the Muster due to inclement weather. Camping is only permitted in designated areas and not beyond the marked perimeter and State Forest Park guidelines (available from Queensland Parks and Wildlife Service) apply.

-The Muster will not be responsible for any belongings left behind.